Generally, the place was wonderful and had informative stuff from the receptionist to the kitchen staff to the cleaning ladies. The breakfast in the morning was satisfactory and complete with local products and very nice coffee.

We loved the hotel; it was nicely decorated and stylish. The service was excellent.I highly recommend staying at Civitel Akali Hotel in Chania. The hotel is beautifully decorated and stylish, and it boasts a fantastic location just a short walk from the old town center. the service provided by the staff was excellent.

Clean spot to stay, right in the heart of everything! The breakfast is delicious and high quality, perfect fuel for the day ahead. Plus, the location near the old harbor is just marvelous and lovely 😊.

What a nicely decorated and stylish hotel with hospitable staff in the reception desk!

Fairly clean hotel, competent and hospitable employees from the receptionist to the kitchen staff to the cleaning ladies. Central heating, an electronic key card, and tea/coffee making equipment available in the standard family room.

Serviceable, flawless hotel with top-class people and marvellous location to the local beach.

Not so clean bathroom.

I was offered a marvellous breakfast with very nice coffee and local products, as for instance. Everything was excellent, updated and modern room with modern design. I didn't feel like leaving and would go back in flash.

Nothing that i didnt like!

We enjoyed the family room with the sun beds and found the facilities to be good, as well as being pleased with the service provided.

Fantastic breakfast on poolside terrace, friendly staff, unheated but LOVELY little pool, comfortable beds, nice bathrooms, short walk to beach and city center.

I would like to say that this hotel was one of the most frienldy hotets I ever stay, because the employees there All of them are so perfect, they make me feel that I could ask anything from them and I did not disturb them, I feel like I was on my house.

the location was good ,staff was willing to help all the time (reception)

Wifi almost does not exist in the hotel ,sometimes yes but very poor signal . swimming pool is very small,limited sun beds

The staff at Civitel were incredibly friendly and helpful. When I sprained my knee, they arranged for me to see a local clinic and ensured I received proper care. The pool was a great addition, especially for a city hotel. The location was also convenient, just a short walk from Nea Chora Beach and the old town center. I highly recommend this hotel.

The room description in Booked.net is absolutely correct. I booked a superior room - view to the street (no noise from outside). The location is perfect - 200 m. far from the bus station (that is precisely what I was looking for - and not to stay in the old city). Perfect cleaness and confort; complete equipment of the bathroom. Extremely helpful staff - thans a lot to Anita, Nicos, Cleopatra and the others. Excellent breakfast - with a lot of Cretean products. Free computer access at the lobby (I mean "computer", not just wifi). Frankly, I do not share the present average of 7.6 - I consider that Akali deserves several 10s and an average arround 9.5, I fully recommend it.

Two very minor objections: poor choice of tv-programmes (but, in fact, who cares) and small swimming pool (I did not go to Crete for a pool - on top of it, there is an excellent nea chora beach at 300 m.).

Wonderful, profession and helpful staff provided advise on sites to visit and recommended some excellent restaurants whilst in Chania (particularly impressed with the gm Fotini, who was informative on places to visit and restaurants in the area and Nicko at reception. Our room was spacious and the breakfast buffet was great. We were originally given a room with carpet, we asked that we be moved to another room (no carpet) and the staff were able to relocate us soon as a room without carpet became available (the following day)

What lets down the hotel is the immediate area and surroundings, the hotel is opposite some dilapidated old buildings. The area is in need of some serious work. For this reason we would reconsider about staying at the Akali again

Excellent experience there. What a super-friendly and accommodating staff. Updated and tidy room with exceptionally comfortable bed and gates. Lots of facilities like: a safe, a mini-bar, and central heating.